Privacy Policy

Burlington Roofers ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at roofersburlingtonontario.ca or engage with our roofing services in Burlington, Ontario and the Halton Region.

By using our website or submitting information through our contact forms, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, contact us, or interact with our website. The types of information we may collect include:

• Name — to identify you and personalize our communication
• Phone number — to contact you regarding your roofing inquiry
• Email address — to send you quotes, follow-ups, and relevant service information
• Service requests and project details — information you provide about your roofing needs through our quote request form
• General location — city or neighbourhood within our service area to determine service availability

We do not collect sensitive personal information such as financial details, social insurance numbers, or government identification through our website.

2. How We Use Your Information

The information we collect is used exclusively for legitimate business purposes related to providing our roofing services. Specifically, we use your information to:

• Respond to your inquiries and quote requests in a timely manner
• Provide accurate roofing estimates and project proposals
• Schedule consultations, inspections, and roofing work
• Communicate with you about your roofing project, including updates and follow-ups
• Improve our website, services, and customer experience
• Maintain internal business records and manage our operations

3. Information Sharing

Burlington Roofers does not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. We value your trust and are committed to keeping your information confidential.

We may share your information only in the following limited circumstances:

• Service delivery — with trusted subcontractors or suppliers directly involved in completing your roofing project, and only the information necessary for them to perform their work
• Legal requirements — if required by law, regulation, or legal process, such as a court order or government request
• Business protection — to protect the rights, property, or safety of Burlington Roofers, our customers, or the public

4. Cookies and Tracking

Our website uses basic tracking technologies to improve your experience and help us understand how visitors use our site. This includes:

• Form submission tracking — we track quote form submissions for business purposes, including measuring our website's effectiveness in serving Burlington and Halton Region homeowners
• Phone call click tracking — when you click a phone number link on our site, we record this interaction to understand how visitors prefer to contact us
• Basic analytics — we may collect general information such as pages visited, time spent on pages, and referring websites to improve our content and user experience

We do not use tracking technologies to build personal profiles or serve targeted advertising. Our tracking is strictly limited to improving our roofing services and website performance.

5. Data Security

Burlington Roofers takes reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Secure data transmission through our website forms
• Restricted access to personal information, limited to authorized personnel who need it to perform their job functions
• Regular review of our data collection, storage, and processing practices
• Secure storage of submitted form data on protected servers

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

6. Third-Party Services

Our website may integrate with or link to the following third-party services:

• Google Maps — we may embed Google Maps on our website to help you locate our office or understand our service areas. Google Maps is subject to Google's Privacy Policy
• Google Apps Script — we use Google Apps Script as a backup system for processing form submissions, ensuring your quote requests are received reliably

These third-party services have their own privacy policies, and we encourage you to review them. Burlington Roofers is not responsible for the privacy practices of third-party services.

7. Your Rights

As a visitor or customer of Burlington Roofers, you have the following rights regarding your personal information:

• Access — you may request a copy of the personal information we hold about you
• Correction — you may request that we correct any inaccurate or incomplete personal information
• Deletion — you may request that we delete your personal information from our records, subject to any legal obligations that require us to retain certain data
• Opt-out — you may opt out of receiving follow-up communications from us at any time by contacting us directly
• Withdraw consent — you may withdraw your consent for us to process your personal information, though this may limit our ability to provide you with certain services

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact Burlington Roofers:

9. Changes to This Policy

Burlington Roofers reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.